Honest Water Of Georgia respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, schedule a consultation, contact us, communicate with us, or use our products and services.

By using our website or submitting information to us, you agree to this Privacy Policy.

1. Company Information

This website is owned and operated by Honest Water Of Georgia.

You may contact us at:
Honest Water Of Georgia
3379 Peachtree Road NE, Suite 655-M88
Atlanta, GA 30326
Phone: (678) 403-6551
Email: hello@honestwaterga.com

2. Information We Collect

Information You Provide Directly

When you fill out a form, request a quote, schedule a review, call us, text us, email us, or communicate with us, we may collect:

Name
Email address
Phone number
Address or service location
City, state, and ZIP code
Appointment preferences
Information about your home, plumbing, water source, or water concerns
Photos, messages, comments, or other information you choose to provide
Payment, financing, or billing-related information when applicable

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referring website or ad
Clicks, scrolls, form activity, and website interactions
Approximate location based on IP address
Cookies, pixels, and similar tracking technologies

Information From Third Parties

We may receive information from third-party platforms and service providers, including advertising platforms, website analytics tools, scheduling tools, customer relationship management systems, payment processors, financing providers, social media platforms, lead generation providers, review platforms, and publicly available sources.

3. How We Use Information

Respond to inquiries
Schedule consultations or appointments
Provide quotes, recommendations, and customer support
Confirm service area availability
Process purchases, payments, financing requests, or installation coordination
Communicate by phone, text, email, voicemail, or other channels
Send appointment reminders, follow-ups, promotions, or service updates
Improve our website, advertising, offers, and customer experience
Analyze website performance and marketing effectiveness
Personalize content and advertising
Prevent fraud, misuse, or security issues
Comply with legal, regulatory, accounting, tax, or operational obligations
Enforce our Terms of Use and other agreements

4. Cookies, Pixels, and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, analyze performance, measure advertising, and improve user experience.

These technologies may be used by us or third-party providers such as analytics platforms, advertising platforms, social media platforms, customer relationship management tools, or website hosting providers.

You may be able to limit cookies through your browser settings. However, disabling cookies may affect website functionality.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Meta Pixel and Conversions API

We use Meta Pixel (formerly Facebook Pixel) and the Meta Conversions API to understand how visitors interact with our website and to measure the effectiveness of our advertising. These technologies may collect data about your browsing behavior, device information, and interactions with our website using cookies, pixels, and server-to-server event transmission. This allows us to show relevant ads on Meta platforms (Facebook and Instagram), create custom and lookalike audiences, and optimize ad delivery. We may also share hashed contact information with Meta for matching purposes. For more information about how Meta collects and uses your data, visit the Meta Privacy Policy.

5. Advertising and Remarketing

We may use advertising platforms, including social media and search advertising platforms, to show ads to people who have visited our website, interacted with our content, submitted a form, or may be interested in our services.

These platforms may use cookies, pixels, hashed contact information, device identifiers, or other technologies to measure ad performance, personalize ads, or create audiences.

We do not control the privacy practices of third-party advertising platforms. You can review their privacy policies and ad settings directly through those platforms.

6. SMS, Phone, and Email Communications

If you provide your phone number or email address, you agree that Honest Water Of Georgia may contact you about your inquiry, consultation, appointment, quote, service, promotion, or customer relationship.

Communications may include phone calls, text messages, emails, voicemails, appointment reminders, follow-up messages, promotional messages, and service-related messages. We treat SMS opt-in for transactional messages (such as quote confirmations, appointment reminders, and service follow-ups) and SMS opt-in for promotional or marketing messages (such as special offers, seasonal promotions, and company news) as separate, optional consents. You may opt in to either, both, or neither, and either consent may be withdrawn at any time by replying STOP.

Message and data rates may apply. You may opt out of marketing text messages by replying STOP. You may unsubscribe from marketing emails using the unsubscribe link if provided.

Opting out of marketing communications does not prevent us from contacting you about active appointments, service matters, transactions, safety issues, payment issues, or legal matters where permitted by law.

Mobile/SMS Opt-In and Consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with subcontractors or service providers who help us provide support services or deliver our services. We do not sell customer personal information.

7. How We Share Information

We may share information with trusted third parties when reasonably necessary to operate our business, provide services, or fulfill customer requests. These may include installation partners, contractors, or subcontractors; product suppliers or manufacturers; payment processors; financing providers; scheduling platforms; website hosting providers; CRM and communication platforms; email and SMS service providers; analytics and advertising providers; professional advisors, such as attorneys, accountants, or insurers; and government authorities, courts, or regulators when required by law.

We do not sell your personal information in the traditional sense of exchanging it for money. However, some privacy laws may define certain advertising, analytics, or tracking activities as "sharing" or "selling." Where applicable, you may have rights to opt out of those activities.

8. Payments and Financing

If you make a payment or apply for financing, your information may be collected and processed by third-party payment processors or financing providers. We may receive limited information from those providers, such as payment status, financing status, approval status, customer details, or transaction information.

We do not control the privacy practices of payment processors or financing providers. Their use of your information is governed by their own terms and privacy policies.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

However, no website, internet transmission, storage system, or electronic communication is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or misuse will never occur.

10. Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain customer records, resolve disputes, comply with legal, tax, accounting, warranty, insurance, and business obligations, improve our business, website, advertising, and operations, and enforce agreements. Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have the right to request that we provide access to, correct, or delete personal information; restrict or object to certain processing; opt out of certain marketing communications; or opt out of certain targeted advertising or data sharing activities, where applicable.

To make a privacy request, contact us at hello@honestwaterga.com. We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, tools, financing providers, payment processors, maps, social media pages, or other resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

14. Georgia and United States Users

Honest Water Of Georgia is based in Georgia and primarily serves customers in Georgia. Our website and services are intended for use in the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Honest Water Of Georgia
3379 Peachtree Road NE, Suite 655-M88
Atlanta, GA 30326
Phone: (678) 403-6551
Email: hello@honestwaterga.com